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Exchanges

Please let us know why you’d like to exchange your phone.

Try these solutions;

1) Depending on what phone you have, you can use your home or work WiFi to seamlessly send texts and make calls - even without signal.

Setting Up O2 WiFi Calling
Information can be found on O2’s website.

Setting Up Three Wi-Fi Calling
Information can be found on Three’s website.

Setting Up Vodafone Wi-Fi Calling
Information can be found on Vodafone's website.

2) Make sure your network/carrier settings are up to date. On iPhone, go to Settings > General > About. If an update is available, you’ll get an option to update your carrier settings. On Android, try updating the software in your Settings. You may also need to update your network/carrier version, either from your Settings app, or by going into your Phone app, then pressing the Menu icon followed by Settings. In there, you might find an option to update the version.

3) If you’ve tried Solution 2 above, and you can’t get signal anywhere, your SIM might be faulty. Try it in another phone on the same network, and if that device doesn’t receive any signal, please contact your network directly to order a replacement SIM and SIM swap.

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

4) If you insert your SIM card into another phone on the same network, and it does get signal, your phone could be faulty. You might need to organise an exchange or repair, by emailing us on [email protected] or using our live chat option.

Please see our Faulty Products page for help and advice.

If you’re within the 14-day return period, your phone is in pristine condition and you meet our other Terms, we may be able to arrange a different colour or phone for you. Please email us on [email protected] or using our live chat option.

If you’re within the 14-day return period, your phone is in pristine condition and you meet our other Terms, we may be able to arrange a different colour or phone for you. Please see how to exchange your phone.

If you’re within the 14-day return period, your phone is in pristine condition and you meet our other Terms, we may be able to arrange a different colour or phone for you. Please get in touch with us via live chat.

If you’ve had your iPhone for more than 30 days…
iPhone customers benefit from a special care service provided by Apple directly. Please call the Apple customer service department on 0800 107 6285 or visit this website to troubleshoot your problem.

If you’ve had your iPhone for less than 30 days…
You benefit from a special care service provided by Apple directly. Please call the Apple customer service department on 0800 107 6285 or visit this website. They will troubleshoot your fault, and may offer to repair or replace your iPhone for you. If there are any problems, please get in touch with us.

If you’ve had your phone for more than 30 days…
You benefit from a manufacturer warranty, which means you may be able to get any faults repaired for free. To do so, please contact your manufacturer directly.

Samsung - 0330 726 7864 or online
Alcatel - 0207 458 0026 or online
CAT - 0844 856 7004 or online
Doro - please get in touch with us via live chat
Google - Contact online
Honor - 0800 088 6900 or online
Huawei - 0800 088 6700 or online
LG - 0344 847 5454 or online
Nokia - Contact online
Razer - Contact online
Sony - 0370 523 7237 or online
Xiaomi - Contact online

If you’ve had your phone for less than 30 days…
We’ll exchange it free of charge, if we can identify a manufacturer fault. Please email us on [email protected] or using our live chat option.