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    Number Porting

    It's easy! All you have to do is follow these steps:

    1) Request a PAC code by texting ‘PAC’ to 65075. You’ll get a response within 60 seconds.
    2) Choose a new mobile phone deal or SIM only deal on our website, then enter your PAC code in our checkout.
    3) Your number will get transferred automatically. Simple!

    Just text the word ‘PAC’ to 65075. You’ll get a response within 60 seconds.

    Choose a mobile phone of SIM only plan on our website, then enter your PAC code in our checkout.

    Typically, just one working day.

    Yes, so long as it’s to a different network.

    Contact your current network to get hold of a PAC code, then once you’ve received your new phone from us, provide your new network with your PAC code, and they’ll port your number across.

    Just so you know, any credit remaining on your PAYG SIM might be lost.

    Text the word ‘STAC’ to 75075. You’ll get a response within 60 seconds.

    STAC is short for Service Termination Authorisation Code, which is a code you can use to end your old service when moving to a new network.

    Note: When you cancel your service using a STAC, your mobile number will be terminated, and you won’t be able to get it back.

    No, buying a new deal on your existing network will create an additional line. If you want to keep your number and stay on the same network, you'll need to buy an upgrade rather than a new deal. The only way to keep your number when buying a new deal is by moving to a different network.