Other Order FAQs

My Order

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  How do I get an update on my order?

  The quickest and easiest way is using our online Order Checker, bearing in mind the delivery time frame that was indicated when you placed your order.
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  When will my order be back in stock?

  We try hard to make sure all our phones are in stock, but occasionally a sudden increase in demand means we run out temporarily. In that situation, we advise our customers to check the exact phone they ordered on our site, where delivery expectations are provided next to the list of deals.
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  What does 'Limited Stock' mean?

  It means that the product you’re viewing is likely to run out of stock soon. We encourage you to buy it as quickly as possible, but be aware it may have temporarily sold out by the time you finish ordering.
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  How do I change or update my order?

  Please get in touch.
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  Why is my order paused?

  We either require some extra information from you or may need to perform further checks. Please Check Your Order online, or see the latest email we sent to you for more info (please check your spam or junk folder just in case).
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  How can I get a copy of my invoice/receipt?

  Please find your Dispatch Confirmation email from us in your inbox, which has your invoice/receipt attached.
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  How do I change the address on my order?

  If you’re an existing customer of ours, we can deliver to your work address. Please get in touch quoting your Order Number. For new customers, we can only ship to your registered home address.
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  What's my order number?

  Please check your emails for order confirmation - you’ll find it stated there. Otherwise, try our online Order Checker, using your email address and postcode to verify your identity.
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  Do I need money in my bank account to place an order?

  We reserve then immediately refund £2.50 to verify your bank account details (it can take up to 7 days for the £2.50 to reappear on your available balance). So, you’ll need at least that amount in your account. If your order has an upfront cost, you’ll also need enough funds to cover that.
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  What if I’ve placed an order, but haven’t received an email?

  Check your junk folder, as your email provider might have moved our communications there if you haven’t received emails from us before. If you still can’t see any, it’s possible the email address on your order was incorrect; please get in touch to update your order details.



My Plan

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  How many minutes, texts and data do I have?

  The quickest and easiest way to find out is by downloading your network app below.
  
  Android

  My O2 App: iOS | Android

  Three App: iOS | Android

  My Vodafone App: iOS | Android

  
  
  Alternatively, you can Check Your Order online. Or find out by reading your Welcome email from us.

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  When does my contract end?

  Find out by completing our free online upgrade eligibility checker.



My Phone

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  Does my phone come with a warranty?

  Yes, all phones come with a manufacturer warranty. If you’d like to make claim on your warranty, please contact your phone manufacturer directly.
  
  Apple - 0800 107 6285 or online
  Samsung - 0330 726 7864 or online
  Google - Contact online
  Nokia - Contact online
  Sony - 0370 523 7237 or online
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  How do I get my phone unlocked?

  Please contact your network directly.

  O2: 0344 809 0202

  Three: 0333 338 1001

  Vodafone: 0333 304 0191

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  Are your mobile phones new?

  Yes, every phone sold on our site is brand new, unless otherwise labelled as ‘refurbished’ or ‘pre-owned’.
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  Do your mobile phones include VAT?

  Yes, all upfront and monthly line rental charges include VAT.