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    Other Order FAQs

    The quickest and easiest way to check your order is through our online Order Checker. Just make sure you check the delivery timeframe provided when you placed your order.

    We do our best to keep our phones in stock, but popular models can sometimes sell out due to high demand. If this happens, check the product page for the latest availability and estimated delivery timeframe.

    ‘Limited Stock’ means there’s only a small amount of stock available and the product could sell out soon. If you want it, we recommend ordering sooner rather than later, as availability can change quickly.

    Your order may be paused because we need some extra information from you or need to carry out some additional checks. Check your order online or look out for an email from us with more information. It’s also worth checking your spam or junk folder, just in case.

    Your invoice or receipt is attached to the Dispatch Confirmation email we sent you. Check your inbox, and don’t forget to look in your spam or junk folder if you can’t find it.

    If you need to change your delivery address, please get in touch with us as soon as possible and quote your Order Number. We’ll let you know if we’re able to make the change.

    For security reasons, some orders may only be delivered to your registered home address.

    You’ll find your Order Number in your order confirmation email. Can’t find it? Try our online Order Checker using the email address and postcode linked to your order.

    First, check your junk or spam folder in case our email has ended up there. If you still can’t find it, the email address on your order may be incorrect. Get in touch with us and we can check your order details and help get things sorted.