Offers & Promotions

We frequently run offers and promotions with free gifts and extra perks for our customers. You can find out more information about them here.

Free Samsung Earbuds

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What’s the offer?

If you pre-ordered a Samsung Galaxy S10 or S10 Plus between February 20th and March 7th, 2019 you can claim a pair of Samsung Galaxy Earbuds (worth £139).
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What model are the Samsung Earbuds?

Samsung Galaxy Earbuds in white.
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How do I claim a pair of Samsung Earbuds?

Open the Samsung Members app on your Samsung Galaxy S10 or S10 Plus and follow the instructions on how to claim.
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How long do I have to claim?

The claim period is open between March 8th and April 8th, 2019.
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When does the offer end?

The offer ended on March 7th, 2019. The claim period is still open from March 8th to April 8th, 2019 for anyone who pre-ordered before the cut-off on March 7th, 2019.

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What’s the offer?

You can get an extra £50 on top of the trade-in value of selected Samsung devices, when you buy a Samsung Galaxy S10e, S10 or S10 Plus at the same time.
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What Samsung mobile can I trade-in?

Samsung Galaxy S7, S7 edge, S8, S8 Plus, S9, S9 Plus, Note 8 and Note 9. Your Samsung trade-in device must be able to power on.
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How does it work?

1) Head to the Samsung Galaxy S10e, S10 or S10 Plus on our website, then click the Add Trade-in button just above the deals.
2) Follow the instructions to register the Samsung device you want to trade-in - if you register a qualifying Samsung device, the price you get quoted already includes the £50 trade-in boost.
3) Choose the deal you want on a Samsung Galaxy S10e, S10 or S10 Plus, then go to the basket and complete the checkout.
4) Once your order’s complete, our trade-in partners E-Giant will send you a trade-in pack in the post. With it, you’ll find instructions on where to send your Samsung trade-in device.
5) Post your Samsung trade-in device (within 14 days of placing your order for a new Galaxy S10) then get paid, so long as it matches the right condition!
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When does the offer end?

On March 31st, 2019.

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What’s the offer?

Buy a Nokia 9 PureView on contract, finance or SIM free by April 18th, 2019 to claim a pair of Nokia True Wireless Earbuds (worth £129).
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What model are the Nokia Earbuds?

Nokia True Wireless Earbuds in black.
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How do I claim a pair of Nokia Earbuds?

Once you receive your Nokia 9 PureView, head to Nokia’s redemption site to claim a pair of Nokia True Wireless Earbuds: www.nokia.com/phones/en_gb/nokia-9-earbuds-promo
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How long do I have to claim?

The final day to redeem a pair of Nokia True Wireless Earbuds is May 22nd, 2019. The offer is limited to the first 500 valid redemptions.
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When does the offer end?

You have until April 18th, 2019 to buy a Nokia 9 PureView and claim a pair of Nokia True Wireless Earbuds. The last date to get your claim in is May 22nd, 2019. Please also be aware that the offer is limited to the first 500 valid redemptions.

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What’s the offer?

Buy a Sony Xperia 10 or 10 Plus on contract, finance or SIM free to receive a free pair of Sony WI-C300 Wireless In-ear Headphones (worth £45).
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What model are the Sony Headphones?

Sony WI-C300 Wireless In-ear Headphones in black.
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When does the offer end?

There’s limited stock of the Sony WI-C300 Wireless In-ear Headphones, so the offer will end when all units are given away to our customers.

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How do I add a free gift to my EE upgrade?

Head over to our Free Gifts page, then select a gift followed by the mobile phone you want. Finally choose the right EE upgrade deal for you and head to the checkout!
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Do I need to claim for my free gift?

Nope! If we’ve connected your EE upgrade with a free gift included, we’ll ship it to you automatically. There’s nothing for you to do!
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Can I get a free gift if I’m not upgrading on EE?

We’re afraid not. Our free gifts are available with EE upgrades only.
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When will I get my free gift?

Please allow up to 28 days for delivery from the date your EE upgrade is connected. Saying that, we typically deliver in a quicker timescale.
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What do I do if my free gift is out of stock?

We try hard to make sure all our free gifts are in stock, but occasionally a sudden increase in demand means we run out temporarily. In that situation, we ask our customers to allow up to 28 days for delivery. If we exceed this, please contact us.