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Delivery is FREE on all mobile phone, SIM and contract tablet orders.
Standalone accessories are charged at £4.99 for next-day delivery. Unless they’re bought with a phone, SIM or tablet, in which case they’re shipped together via free, next-day delivery.
The majority of mobile phone and accessory orders are shipped via DPD Next Day.
You can get in touch with DPD online or by calling 0121 275 0500.
All SIM only orders and mobile phone orders to remote postcodes (listed below) are shipped via Royal Mail 1st Class.
Get in touch with Royal Mail online or by calling 0345 774 0740.
We offer free next-day delivery, 7 days a week, on all orders that pass both ours and the network's checks (for contract orders).
Mobile phone, tablet and accessory customers will receive a text or email once your order has been collected, confirming the date of delivery and tracking details. A text or email will be sent to you on your delivery date, providing you with a one-hour time slot for delivery, which could be between 7:30am - 7:30pm.
Delivery may take longer for addresses in the Scottish Highlands and Northern Ireland.
Delivery will be delayed until it’s back in stock, at which point, we’ll ship it for next-day delivery if your order passes both ours and the network’s checks (for contract orders).
Mobile phone, tablet and accessory customers can see where your order is (and find out when the delivery driver is just 15 minutes away) by tracking it online.
Make sure you download the DPD app to manage your delivery.
If you’ve bought from us before, you can place a new order over the phone and get it delivered to your work address. Call us on 0345 413 6299 to order.
If you’re buying from us for the very first time, however, we can only deliver to your home address.
Orders placed before 9pm on Fridays (4:30pm for SIMs) will be delivered on Saturday, so long as they pass both ours and the network's checks (for contract orders). Orders placed up to 4pm on Saturdays will be delivered on Sunday.
Mobile phone, tablet and accessory customers will receive a text or email once your order has been collected, confirming the date of delivery and tracking details. A text or email will be sent to you on your delivery date, providing you with a one-hour time slot for delivery, which could be between 7:30am - 7:30pm.
SIM customers will receive an email once your order is shipped.
Mobile phone, tablet and accessory customers will receive a text or email on your delivery date, providing you with a one-hour time slot for delivery, which could be between 7:30am - 7:30pm. You'll be able to access options to rearrange delivery from the message.
DPD will leave a calling card (with contact details) and reattempt the following day. If your second delivery is missed, your order will be returned to your nearest DPD depot for five working days. You can get in touch with DPD online or by calling 0121 275 0500.
Ask anyone in your household, as well as your neighbours, whether they’ve accepted delivery. If they haven’t, please contact DPD online or by calling 0121 275 0500. They may be able to provide specific details to help.
If you’ve spoken with DPD, and haven't been able to locate your parcel within 24 hours, please contact us on 0345 413 6205.
Yes, they’ll arrive together. However, if your accessory is out of stock, it’ll arrive on a separate, free delivery. If the phone is out of stock, we’ll hold on to both until it’s back in, then ship them together on a free delivery.
We deliver to all UK mainland postcodes, though deliveries to the Scottish Highlands may take longer. We also deliver to Northern Ireland, but again, deliveries may take longer. We don’t deliver to the Channel Islands.
*Delivery is subject to availability and acceptance on contract.
