Managing Your Bill

The quickest and easiest way to answer any billing questions, check your allowances and find out account details, is to download either My EE App (for EE customers) or the Three app (for Three customers). Use the download links below.

My EE App: iOS | Android

Three App: iOS | Android

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  When is my network bill date?

  When your contract application is accepted by the network, your billing date (or direct debit date) will be confirmed on your first airtime bill. But the quickest way to find out is by downloading My EE App or the Three app - download links are above. Alternatively, you can contact the network directly to find out.
  
  To get in touch with Three, call 0333 338 1001. Or to get in touch with EE, call 0800 956 600.
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  When will the network take a payment?

  The quickest way to find out is by downloading My EE App or the Three app - download links are above. Alternatively, you can contact the network directly to find out.
  
  To get in touch with Three, call 0333 338 1001. Or to get in touch with EE, call 0800 956 600.
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  Can I change my network bill date?

  If you’d like to change your network bill date, please download My EE App or the Three app - both can be found in the App Store (iPhone users) and Google Play store (Android users). Alternatively, you can contact your network directly.
  
  To get in touch with Three, call 0333 338 1001. Or to get in touch with EE, call 0800 956 600.
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  What do I do if the network hasn’t set up a direct debit?

  Please contact your network directly to raise and resolve this.
  
  To get in touch with Three, call 0333 338 1001. Or to get in touch with EE, call 0800 956 600.
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  Can I use someone else’s card details to set up my direct debit with the network?

  For security reasons, the networks request that all direct debits are set up in the same name that the contract is taken out in.
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  Why is my first bill higher than expected?

  If you receive your phone before your network billing date, you get given a partial allowance so you can start using it straight away. This partial allowance is chargeable, and will appear on your first bill.
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  Will my network charge for paper billing?

  Both EE and Three charge a small, monthly fee for itemised paper billing. For EE customers, it costs £2 a month; for Three customers, £1.50 a month. You can set up or cancel paper billing by contacting your network directly. To check your bill for free, download My EE App or the Three app using the links above. Or, you can get in touch with EE, by calling 0800 956 600. And Three, by calling 0333 338 1001.