Managing Your Bill

• +

  How do I contact my network about billing?

  Please call the relevant number below.
  
  EE: 0800 956 6000

  O2: 0344 809 0202

  Three: 0333 338 1001

  Vodafone: 0333 304 0191

• +

  When is my network bill date?

  When your contract application is accepted by the network, your billing date (or Direct Debit date) will be confirmed on your first airtime bill. But the quickest way to find out is by downloading your network app (links at top of page). Alternatively, you can contact the network directly to find out.
  
  EE: 0800 956 6000

  O2: 0344 809 0202

  Three: 0333 338 1001

  Vodafone: 0333 304 0191

• +

  When will the network take a payment?

  The quickest way to find out is by downloading your network app (links at top of page). Alternatively, you can contact the network directly to find out.
  
  EE: 0800 956 6000

  O2: 0344 809 0202

  Three: 0333 338 1001

  Vodafone: 0333 304 0191

• +

  Can I change my network bill date?

  The quickest way to find out is by downloading your network app (links at top of page). Alternatively, you can contact the network directly to find out.
  
  EE: 0800 956 6000

  O2: 0344 809 0202

  Three: 0333 338 1001

  Vodafone: 0333 304 0191

• +

  What is an RPI price increase?

  RPI stands for Retail Price Index, and is a measure of inflation published monthly by the Office for National Statistics. Each year, your Pay Monthly airtime tariff will be adjusted according to the Retail Price Index (RPI) rate of inflation. Your bill will be adjusted in April (O2 & Vodafone) and May (Three) by the rate announced in January (Three), February (O2) and March (Vodafone).
• +

  What is a CPI price increase?

  CPI stands for Consumer Price Index, and is a measure of inflation published monthly by the Office for National Statistics. Your EE Pay Monthly shown price and all out of bundle charges and add ons will increase from March every year by the Consumer Price Index rate of inflation published in January that year plus 3.9%. See ee.co.uk/increase for details.
• +

  What do I do if the network hasn’t set up a Direct Debit?

  Please contact your network directly to raise and resolve this.
  
  EE: 0800 956 6000

  O2: 0344 809 0202

  Three: 0333 338 1001

  Vodafone: 0333 304 0191

• +

  Can I use someone else’s card details to set up my Direct Debit with the network?

  For security reasons, the networks request that all Direct Debits are set up in the same name that the contract is taken out in.
• +

  Why is my first bill higher than expected?

  That's because you're paying next month's line rental in advance. You're also paying pro-rata from the day you were connected - and that's a one-off charge to get you caught up. Your inclusive allowances will also be calculated on the same pro-rata basis. After the first bill, the monthly line rental will be at the amount that you signed up for.
• +

  Will my network charge for paper billing?

  EE, O2, Three and Vodafone charge a small, monthly fee for itemised paper billing.
  
  EE: £2.50 a month
  O2: £1.50 a month
  Vodafone: £1.54 a month
  Three: £1.50 a month
  
  You can set up or cancel paper billing by contacting your network directly. Either download your network app (links at top of page), or call on the relevant line below.
  
  

  EE: 0800 956 6000

  O2: 0344 809 0202

  Three: 0333 338 1001

  Vodafone: 0333 304 0191

• +

  Can I set a spend cap on my bill?

  Yes you can. Set a spend cap with your network to limit some out-of-bundle charges and stay in control of your costs. You can set and change your bill cap at any time by contacting the network.