Help Menu

Managing Your Bill

The quickest and easiest way to answer any billing questions, check your allowances and find out account details, is to download your network app below.

My EE App: iOS | Android

My O2 App: iOS | Android

Three App: iOS | Android

My Vodafone App: iOS | Android

+

How do I contact my network about billing?

Please call the relevant number below.

EE: 0800 956 6000

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191
+

When is my network bill date?

When your contract application is accepted by the network, your billing date (or Direct Debit date) will be confirmed on your first airtime bill. But the quickest way to find out is by downloading your network app (links at top of page). Alternatively, you can contact the network directly to find out.

EE: 0800 956 6000

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191
+

When will the network take a payment?

The quickest way to find out is by downloading your network app (links at top of page). Alternatively, you can contact the network directly to find out.

EE: 0800 956 6000

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191
+

Can I change my network bill date?

The quickest way to find out is by downloading your network app (links at top of page). Alternatively, you can contact the network directly to find out.

EE: 0800 956 6000

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191
+

What is an RPI price increase?

RPI stands for retail price(s) index, and is a measure of inflation published monthly by the Office for National Statistics. Each year, your Pay Monthly airtime tariff will be adjusted according to the Retail Price Index (RPI) rate of inflation. Your bill will be adjusted in March (EE), April (O2 & Vodafone) and May (Three) by the rate announced in January (EE & Three), February (O2) and March (Vodafone).
+

What do I do if the network hasn’t set up a Direct Debit?

Please contact your network directly to raise and resolve this.

EE: 0800 956 6000

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191
+

Can I use someone else’s card details to set up my Direct Debit with the network?

For security reasons, the networks request that all Direct Debits are set up in the same name that the contract is taken out in.
+

Why is my first bill higher than expected?

If you receive your phone before your network billing date, you get given a partial allowance so you can start using it straight away. This partial allowance is chargeable, and will appear on your first bill.
+

Will my network charge for paper billing?

EE, O2, Three and Vodafone charge a small, monthly fee for itemised paper billing.

EE: £2.50 a month
O2: £1.50 a month
Vodafone: £1.54 a month
Three: £1.50 a month

You can set up or cancel paper billing by contacting your network directly. Either download your network app (links at top of page), or call on the relevant line below.

EE: 0800 956 6000

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191
+

Can I set a spend cap on my bill?

Yes you can. Set a spend cap with your network to limit some out-of-bundle charges and stay in control of your costs. You can set and change your bill cap at any time by contacting the network.

Help Menu

Managing Your Bill

How do I contact my network about billing?

When is my network bill date?

When will the network take a payment?

Can I change my network bill date?

What is an RPI price increase?

What do I do if the network hasn’t set up a Direct Debit?

Can I use someone else’s card details to set up my Direct Debit with the network?

Why is my first bill higher than expected?

Will my network charge for paper billing?

Can I set a spend cap on my bill?