Check what your contract length is, then refer to the information below that matches it.
Customers on 12-month contracts
You have four claims to make over the course of your contract. Here they are:
First Claim: When you are 5 months into your contract
When you have received five network bills, send them to us within 60 days of receiving the 5th bill, along with your first claim voucher number.
Second Claim: When you are 7 months into your contract
When you’ve received your 6th and 7th network bills, send them to us within 60 days of receiving the 7th bill, along with your second claim voucher number.
Third Claim: When you are 9 months into your contract
When you’ve received your 8th and 9th network bills, send them to us within 60 days of receiving the 9th bill, along with your third claim voucher number.
Final Claim: When you are 12 months into your contract
When you’ve received your 10th, 11th and 12th network bills, send them to us within 60 days of receiving the 12th bill, along with your final claim voucher number.
Customers on 18-month contracts
You have five claims to make over the course of your contract. Here they are:
First Claim: When you are 4 months into your contract
When you have received four network bills, send them to us within 60 days of receiving the 4th bill, along with your first claim voucher number.
Second Claim: When you are 8 months into your contract
When you’ve received your 5th, 6th, 7th and 8th network bills, send them to us within 60 days of receiving the 8th bill, along with your second claim voucher number.
Third Claim: When you are 12 months into your contract
When you’ve received your 9th, 10th, 11th and 12th network bills, send them to us within 60 days of receiving the 12th bill, along with your third claim voucher number.
Fourth Claim: When you are 15 months into your contract
When you’ve received your 13th, 14th and 15th network bills, send them to us within 60 days of receiving the 15th bill, along with your fourth claim voucher number.
Final Claim: When you are 18 months into your contract
When you’ve received your 16th, 17th and 18th network bills, send them to us within 60 days of receiving the 18th bill, along with your final claim voucher number.
Customers on 24-month contracts
You have six claims to make over the course of your contract. Here they are:
First Claim: When you are 5 months into your contract
When you have received five network bills, send them to us within 60 days of receiving the 5th bill, along with your first claim voucher number.
Second Claim: When you are 10 months into your contract
When you’ve received your 6th, 7th, 8th, 9th and 10th network bills, send them to us within 60 days of receiving the 10th bill, along with your second claim voucher number.
Third Claim: When you are 14 months into your contract
When you’ve received your 11th, 12th, 13th and 14th network bills, send them to us within 60 days of receiving the 14th bill, along with your third claim voucher number.
Fourth Claim: When you are 18 months into your contract
When you’ve received your 15th, 16th, 17th and 18th network bills, send them to us within 60 days of receiving the 18th bill, along with your fourth claim voucher number.
Fifth Claim: When you are 21 months into your contract
When you’ve received your 19th, 20th and 21st network bill, send them to us within 60 days of receiving the 21st bill, along with your fifth claim voucher number.
Final Claim: When you are 24 months into your contract
When you’ve received your 22nd, 23rd and 24th network bill, send them to us within 60 days of receiving the 24th bill, along with your final claim voucher number.