Cashback

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  Do I need to claim my Guaranteed Cashback?

  Nope, we automatically transfer your Guaranteed Cashback to your bank account. This is processed and paid 99 days from the day your order is shipped.
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  How do I claim my Cashback by Redemption?

  Line rental discounts are redeemed by posting us airtime bills and the relevant claim voucher (supplied with your order) on the below schedules. We recommend you send these to us using Royal Mail Special Delivery and keep hold of your tracking reference.
  
  12-Month Contracts
  Line rental refunds for 12-month contracts and text pack/bundle refunds will be paid in four equal amounts in line with the following timescales and information provision:
  
  (a) your first five airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the invoice date on your 5th airtime bill;
  (b) your 6th and 7th airtime bills and your second claim voucher within 60 days of the invoice date on your 7th airtime bill;
  (c) your 8th and 9th airtime bills and your third claim voucher within 60 days of the invoice date on your 9th airtime bill;
  (d) your 10th, 11th and 12th airtime bills and your fourth claim voucher within 60 days of the invoice date on your 12th airtime bill.
  
  24-Month Contracts
  Line rental refunds for 24 month contracts and text pack/bundle refunds will be paid in six equal amounts in line with the following timescales and information provision:
  
  (a) your first five airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the invoice date on your 5th airtime bill;
  (b) your 6th, 7th, 8th, 9th and 10th airtime bills and your second claim voucher within 60 days of the invoice date on your 10th airtime bill;
  (c) your 11th, 12th, 13th and 14th airtime bills and your third claim voucher within 60 days of the invoice date on your 14th airtime bill;
  (d) your 15th, 16th and 17th and 18th airtime bills and your fourth claim voucher within 60 days of the invoice date on your 18th airtime bill;
  (e) your 19th, 20th and 21st airtime bills and your fifth claim voucher within 60 days of the invoice date on your 21st airtime bill;
  (f) your 22nd, 23rd and 24th airtime bills and your sixth claim voucher within 60 days of the invoice date on your 24th airtime bill.
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  How will I receive my Guaranteed Cashback?

  We automatically pay it to your bank account by BACS, 99 days from the day your order was shipped.
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  When will I receive my Cashback by Redemption?

  This is paid into your bank account by BACS, usually 28 days after your claim is accepted.
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  I haven’t received my cashback yet. What do I do?

  If your order included Guaranteed Cashback, and you haven’t received it after more than 99 days from the day your order was shipped, please contact us at [email protected], or by calling 0345 413 6205.
  
  If your order included line rental by redemption, and you haven’t received it after more than 28 days from the day your claim was accepted, please contact us at [email protected], or by calling 0345 413 6205.