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Truspilot

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Cashback

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    Do I need to claim my Guaranteed Cashback?

    Nope, we automatically transfer your Guaranteed Cashback to your bank account. This is processed and paid 99 days from the day your order is shipped.
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    How do I claim my Cashback by Redemption?

    Claiming cashback is really simple – it’s just a matter of submitting your claims at the right time.

    To submit yours, all you need is your claim form (included with your order) and a PDF copy of your network bill (available in your network app).

    We’ve made the process even easier for our customers, by allowing you to email us your claims. Submit yours in just three easy steps:

    • 1) Check when your claim period is
    • Claiming cashback works in regular instalments, depending on the length of your contract. Find out when your claim periods are and which network bill you need below.

    • 2) Identify your claim voucher number
    • Once your claim period comes up, it’s time to submit. On your claims form, you’ll find voucher numbers that correspond to your claims. Pick out the one that’s needed for the current claim period.

    • 3) Submit your claim easily via email
    • Send an email to [email protected] including your name, order number (found on your claim form) and the voucher number that corresponds to your current claim. Please also attach a PDF copy of the relevant network bill.


    When is my cashback claim period?

    Check what your contract length is, then refer to the information below that matches it.


    Customers on 12-month contracts
    You have four claims to make over the course of your contract. Here they are: First Claim: When you are 5 months into your contract
    When you have received five network bills, send them to us within 60 days of receiving the 5th bill, along with your first claim voucher number.

    Second Claim: When you are 7 months into your contract
    When you’ve received your 6th and 7th network bills, send them to us within 60 days of receiving the 7th bill, along with your second claim voucher number.

    Third Claim: When you are 9 months into your contract
    When you’ve received your 8th and 9th network bills, send them to us within 60 days of receiving the 9th bill, along with your third claim voucher number.

    Final Claim: When you are 12 months into your contract
    When you’ve received your 10th, 11th and 12th network bills, send them to us within 60 days of receiving the 12th bill, along with your final claim voucher number.

    Customers on 18-month contracts
    You have five claims to make over the course of your contract. Here they are: First Claim: When you are 4 months into your contract
    When you have received four network bills, send them to us within 60 days of receiving the 4th bill, along with your first claim voucher number.

    Second Claim: When you are 8 months into your contract
    When you’ve received your 5th, 6th, 7th and 8th network bills, send them to us within 60 days of receiving the 8th bill, along with your second claim voucher number.

    Third Claim: When you are 12 months into your contract
    When you’ve received your 9th, 10th, 11th and 12th network bills, send them to us within 60 days of receiving the 12th bill, along with your third claim voucher number.

    Fourth Claim: When you are 15 months into your contract
    When you’ve received your 13th, 14th and 15th network bills, send them to us within 60 days of receiving the 15th bill, along with your fourth claim voucher number.

    Final Claim: When you are 18 months into your contract
    When you’ve received your 16th, 17th and 18th network bills, send them to us within 60 days of receiving the 18th bill, along with your final claim voucher number.

    Customers on 24-month contracts
    You have six claims to make over the course of your contract. Here they are: First Claim: When you are 5 months into your contract
    When you have received five network bills, send them to us within 60 days of receiving the 5th bill, along with your first claim voucher number.

    Second Claim: When you are 10 months into your contract
    When you’ve received your 6th, 7th, 8th, 9th and 10th network bills, send them to us within 60 days of receiving the 10th bill, along with your second claim voucher number.

    Third Claim: When you are 14 months into your contract
    When you’ve received your 11th, 12th, 13th and 14th network bills, send them to us within 60 days of receiving the 14th bill, along with your third claim voucher number.

    Fourth Claim: When you are 18 months into your contract
    When you’ve received your 15th, 16th, 17th and 18th network bills, send them to us within 60 days of receiving the 18th bill, along with your fourth claim voucher number.

    Fifth Claim: When you are 21 months into your contract
    When you’ve received your 19th, 20th and 21st network bill, send them to us within 60 days of receiving the 21st bill, along with your fifth claim voucher number.

    Final Claim: When you are 24 months into your contract
    When you’ve received your 22nd, 23rd and 24th network bill, send them to us within 60 days of receiving the 24th bill, along with your final claim voucher number.

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    How will I receive my Guaranteed Cashback?

    We automatically pay it to your bank account by BACS, 99 days from the day your order was shipped.
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    When will I receive my Cashback by Redemption?

    This is paid into your bank account by BACS, usually 28 days after your claim is accepted.
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    I haven’t received my cashback yet. What do I do?

    If your order included Guaranteed Cashback, and you haven’t received it after more than 99 days from the day your order was shipped, please contact us at [email protected], or by calling 0345 413 6205.

    If your order included line rental by redemption, and you haven’t received it after more than 28 days from the day your claim was accepted, please contact us at [email protected], or by calling 0345 413 6205.