Upgrades

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  What is an upgrade?

  When you come to the end of your contract, you can get a new deal on the same network. But you get to keep your number when you move to the new deal, and you usually don’t get credit checked (so there’s no new mark against your credit file). That’s essentially what an upgrade is!
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  How do I upgrade?

  If you’re on EE (or Orange / T-Mobile), simply find the phone and upgrade deal you want on our website, then buy it. When you get to the check out, make sure you enter your existing EE (or Orange / T-Mobile) number, and we’ll take care of the rest!
  
  If you’re not on EE (or Orange / T-Mobile), then please contact us on 0345 413 6299, and we could get you a better deal than the one you have at the minute.
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  When can I upgrade?

  If you’re on EE, you can upgrade 45 days before your contract ends (24 months from when you bought it). Check out our upgrade deals online, or give us a call on 0345 413 6299 if you’d like some advice.
  
  If you’re on Three, or any other network, give us a call on 0345 413 6299 to discuss your upgrade options.
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  Can I upgrade early?

  If you’re on EE, you can upgrade 45 days before your contract ends (24 months from when you bought it). Check out our upgrade deals online, or give us a call on 0345 413 6299 if you’d like some advice.
  
  If you’re on Three, or any other network, give us a call on 0345 413 6299 to discuss your upgrade options.
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  Do I need to contact my network if I upgrade with you?

  Nope! You can come straight to us for your upgrade, and we’ll update your account with the network.
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  Do you offer upgrades on EE?

  We certainly do. Check out our EE upgrade deals online, or give us a call on 0345 413 6299 if you’d like some advice.
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  Do you offer upgrades on Three?

  We don’t offer Three upgrades, but if you call us on 0345 413 6299, we could arrange an amazing new deal for you.
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  You don’t offer upgrades on my network, can I still get a better deal?

  Absolutely! We work directly with the UK’s two best networks: EE and Three. We can move you from your old network to one of these, getting you a new phone and potentially a much better deal. We even advise you on how to keep your number below. Pick a deal from our website, or call us on 0345 413 6299 for advice.
  
  How to keep your number when moving networks:
  1) Place your order with us.
  2) Once you receive it, contact your old network directly and request a PAC code.
  3) Once you have that, contact your new network directly and provide it with your PAC code. The network will then port your old number over to your new network contract.