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Network Credit Checks

It’s a check the network carries out when you apply for a pay monthly phone plan, to protect you from identify fraud, and to help prevent you from running up unmanageable bills.

You’ll be notified of the network’s decision via email. You can also get updates by Checking Your Order.

Please contact your network directly to find out. We’re not given specific details about the decision.

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

Your order will be cancelled and any payments returned to you. We’d recommend buying the phone you want SIM free. You won’t get credit checked.

To get in touch with Three, please call 0333 338 1001.
To get in touch with O2, please call 0344 809 0202.

Yes, we’ll immediately refund any payments you’ve made. This could take up to seven days to appear on your available bank balance, although some banks may take longer. Please contact your bank for any updates.

The network may ask you to pay a deposit as a result of your credit check. This may be in addition to the upfront payment of your device. The network then returns the deposit after you establish a good payment history with them.

Deposit requests are prompted by your credit check results, although the network doesn’t give us specific details. Please contact the network for more information.

Three: 0333 338 1001

Please contact your network directly.

Three: 0333 338 1001


Once you’ve paid your deposit, please get in touch with us via live chat or [email protected] so we can process your order as quickly as possible.

Three, will return your deposit after you've paid 12 consecutive bills on time. Please contact your network directly for more information.

Three: 0333 338 1001

Yes, please contact us at [email protected] to let us know.

This usually means your last network bill hasn’t been paid, although the network doesn’t give us specific details. Please contact the network for more information.

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

Your network probably wants to clarify or update your account details. Please get in touch with them directly.

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

Once you’ve updated your details with the network, please get in touch with us via live chat or [email protected], so we can process your order as quickly as possible.