Network Credit Checks

It’s a check each network carries out when you apply for a pay monthly phone plan, to protect you from identity fraud and to help prevent you from running up unmanageable bills.

You’ll be notified of the network’s decision via email. You can also get updates by Checking Your Order.

Please contact your network directly to find out, as we’re not provided with specific details about their decision.

To get in touch with O2, please call 0344 809 0202.
To get in touch with Three, please call 0333 338 1001.
To get in touch with Vodafone, please call 0333 304 0191.

Your order will be cancelled and any payments you've made will be returned to you. We’d recommend buying the phone you want SIM free, as this doesn't require a credit check.

To get in touch with O2, please call 0344 809 0202.
To get in touch with Three, please call 0333 338 1001.
To get in touch with Vodafone, please call 0333 304 0191.

Yes, we’ll immediately refund any payments you’ve made. This could take up to seven days to appear in your available balance, although some banks may take longer. Please contact your bank for updates.

The network may ask you to pay a deposit as a result of your credit check. This may be in addition to the upfront payment of your device. The network then returns the deposit after you establish a good payment history with them.

Deposit requests are prompted by your credit check results, although the network doesn’t give us specific details. Please contact the network for more information.

To get in touch with O2, please call 0344 809 0202.
To get in touch with Three, please call 0333 338 1001.
To get in touch with Vodafone, please call 0333 304 0191.

Please contact your network directly.

To get in touch with O2, please call 0344 809 0202.
To get in touch with Three, please call 0333 338 1001.
To get in touch with Vodafone, please call 0333 304 0191.

Once you’ve paid your deposit, please get in touch, contact us via live chat, or send us an email at [email protected] so we can process your order as quickly as possible.

Three, will return your deposit after you've paid 12 consecutive bills on time. Please contact your network directly for more information.

To get in touch with O2, please call 0344 809 0202.
To get in touch with Three, please call 0333 338 1001.
To get in touch with Vodafone, please call 0333 304 0191.

Yes, please contact us at [email protected] to let us know.

To get in touch with O2, please call 0344 809 0202.
To get in touch with Three, please call 0333 338 1001.
To get in touch with Vodafone, please call 0333 304 0191.

This usually means your last network bill hasn’t been paid, although the network doesn’t provide us with specific details. Please contact the network for more information.

To get in touch with O2, please call 0344 809 0202.
To get in touch with Three, please call 0333 338 1001.
To get in touch with Vodafone, please call 0333 304 0191.

Your network probably wants to clarify or update your account details. Please get in touch with them directly.

To get in touch with O2, please call 0344 809 0202.

To get in touch with Three, please call 0333 338 1001.

To get in touch with Vodafone, please call 0333 304 0191.

Once you’ve updated your details with the network, please get in touch, contact us via live chat, or send an email to [email protected], so we can process your order as quickly as possible.