Instalment Finance

• +

  What is instalment finance?

  It’s a flexible payment option that lets you get a new phone right away, without having to pay for it all upfront. Instead, you get to spread the cost over 36 months, making the payments smaller and easier to manage.
• +

  How does your finance option work?

  Simply choose a SIM free phone and checkout. You’ll be redirected to Klarna website, where you can review your finance details and complete the quick application. Once accepted, you’ll be notified by email, and we’ll send you your new phone via free next-day delivery. Because our phones are unlocked, you can insert any SIM card to start using it.
• +

  Who provides the finance?

  We partner with Klarna, using its multi-lender platform to get you the best rate available. Finance is provided by a number of lenders; you’ll be informed precisely who your lender is when a loan is offered, and provided with contact details.
• +

  What is a credit search?

  This is when a third party looks at your credit report to see how you manage your credit now, and in the past. A credit search may be recorded on your credit report for other third parties to see.
• +

  What is a soft credit search?

  This is when a third party looks at your credit report to see how you manage your credit now, and in the past. A soft credit search may be recorded on your credit report; however, it leaves only a ‘soft footprint’ that is invisible to other third parties.
• +

  How do I make payments?

  Straight from your bank account via Direct Debit, once your finance agreement is set up. The first payment will typically be due around one month after the date of the finance agreement.
• +

  What repayment length is available?

  Our instalment finance is repaid over 36 months.
• +

  What’s the status of my application?

  You’ll receive updates from Klarna via email. When an application is accepted, we’ll ship the phone and email a dispatch confirmation. Make sure you check your junk and spam folders just in case.
• +

  I’m having trouble paying my deposit?

  Carefully re-enter all your card details. Your card must be enabled for 3-D Secure for Klarna to take payment online. Please note: Klarna can't take card payments over the phone or by any other means.
• +

  I’m having trouble uploading my ID?

  Carefully follow the instructions on screen to upload your identity document (ID) image. You can use a smartphone camera to take a picture of your ID, there's no need to have a scanner.