If your order's been paused because we've requested ID documentation, please reply to the email you received to request the documents with either your driving license (Option 1) or passport and bank statement or utility bill (Option 2). Following the guidelines below.
Must be a full or provisional licence (no counterpart).
1 Address matches your billing address
1 Visibility of the entire photo page
2 Signed
3 Printed (not written)
4 Within date
1 Visibility of your name and address
2 Dated within the last 12 weeks
3 Visibility of your account number and sort code
4 Visibility of your end balance
1 Dated within the last 12 weeks
2 Visibility of your name and address
3 Gas, electricity, water, landline telephone, TV licence or council tax bill
4 Visibility of bill amount
If you don’t have the ID documents we’ve requested, consider buying the phone you want SIM free. You won’t need any ID documents, nor will you be credit checked. Plus, you may still be able to get a SIM only deal on Three, for all your minutes, texts and data.