Our Price Promise

We’re committed to offering our customers industry-leading prices.

How Our Price Promise Works

We regularly check our prices against the market to ensure we offer you the very best value that we can, so you feel confident that you’re always getting a great deal at Affordable Mobiles.

We don’t expect you to find a better deal in our market, but if you happen to, you can make a Price Match Request, as part of our Price Promise to you, and we will match the monthly or upfront cost on the same deal where available.

To make a Price Match Request, simply:

1. Call us on 0345 413 6205.
2. Provide details of the deal you’ve found so our Price Promise Team can process it.
3. Hang tight while we create a Price Promise deal just for you.

Important Price Promise Questions

What deals can I get a Price Match Request on?

Any genuine pay monthly contract mobile phone or SIM only deal that meets the following criteria:

• The deal is published, and the tariff is available to us.
• The deal is offered by a retailer in our market: Any major network operator (MNO) store or website, Buymobiles, Carphone Warehouse, AO Mobile, Mobile Phones Direct and Fonehouse.
• Where applicable, we range the handset variant.
• Where applicable, the product is in stock and available for immediate delivery.
• The deal is not on a finance plan, upgrade programme or accompanied by any gift or other promotional overlay.

Who do you compare your prices against?

Any major network operator (MNO) store or website, Buymobiles, Carphone Warehouse, AO Mobile, Mobile Phones Direct and Fonehouse.

How do we compare prices?

We use an independent competitor pricing intelligence software that scours prices from across our industry, allowing us to compare pricing daily in real-time, and adjust ours accordingly.

What does industry-leading prices mean?

Our dedicated pricing team regularly checks our prices against the rest of our market, using independent competitor pricing intelligence software. Doing so ensures that we have market-leading deals across the best-selling mobiles and SIMs wherever possible.

What if I find a better deal elsewhere?

If you find a mobile phone or SIM only deal offered at a lower price than us, and it meets our Price Match Request criteria set out above, you can:

1. Call us on 0345 413 6205.
2. Provide details of the deal you’ve found so our Price Promise Team can process it.
3. Hang tight while we create a Price Promise deal just for you.

What price do you match?

Our Price Promise can be applied to both monthly and upfront costs, or a combination thereof, on mobile phone and SIM only deals.