The Services

a) The Services are made available to you subject to the terms and conditions in this guide, the price plan and the wording on the packaging of the Mobile Equipment. We will use reasonable endeavours to connect your Mobile Equipment to the Services within 5 days of you charging the Mobile Equipment. Usually your Mobile Equipment will be supplied pre-connected.

b) We aim to provide you with the Services at all times. The maintenance of the Network varies depending on location. We aim to maintain the Network and meet a level of service such that on average 96% of outdoor hand portable calls using the Network will be successful in our declared coverage areas in the UK (including Northern Ireland). However, owing to the nature of mobile telecommunications, it is impossible to provide a fault free service. The quality and coverage of the Services depends partly on the Mobile Equipment, partly on the Network and partly on other telecommunications networks or services to which the Network is connected. The Services might be adversely affected by too many people trying to use the Network at the same time, physical features (such as buildings and underpasses) and by atmospheric conditions or other causes of interference. The Network, or other means by which the Services are provided, may fail or require maintenance, without notice. If you experience a problem with the Services, please call the Helpline on 191 (see your price plan guide for charges). Any coverage maps are our best estimate but not a guarantee of service coverage, which may vary from place to place.

c) If you are connected to the GSM Network then we will use reasonable efforts to obtain access to the GSM networks in other countries. You should bear in mind that overseas networks may also be limited in quality and coverage. Access to overseas networks will depend upon the arrangements between the foreign operators and Vodafone. Please call the Helpline on 191 for details.

d) At our discretion we can refuse to provide any part of the Services to you. For example you may be barred from using overseas networks and from making international calls or premium rate calls. If you feel that your Mobile Equipment should not be barred, please contact the Helpline.

e) In the interest of other users, we must limit the number and duration of messages that can be left on your Voicemail service. Please note that confidentiality of messages cannot be guaranteed. You must not (nor allow others) to record any abusive or obscene greeting message or one which is likely to cause offence.

f) You must comply with any instructions we give you about the Services. You must not reverse the charges on any telephone call or accept a reverse charged call. These conditions also apply if you loan/give your Mobile Equipment to someone else.

g) The Services may be used by you to link into web sites, resources and/or networks worldwide. Vodafone accepts no responsibility for the content, services or otherwise in respect of these and you agree to conform to the acceptable use policies of such web sites, resources and/or networks.

h) We make every effort to ensure the security of your communications. You are however advised that for reasons beyond our control, there is a risk that your communications may be unlawfully intercepted or accessed by those other than the intended recipient. For example, your communications may pass over third party networks over which we have no control. If you are connected to the analogue network, there is no protection for your communications over the air interface. If you are connected to the digital network, your communications over the air interface are encrypted, thereby providing a significantly greater level of protection, but even this cannot be guaranteed. Please also read the instructions provided with your mobile phone carefully. Depending upon the manufacturer and model, your mobile phone may send information stored on it and receive information to and from certain third parties without your knowledge. If you use your Mobile Equipment to access the Internet or TopUp electronically, please note that the Internet or such access may not be a secure environment. Unwanted programs or material may be downloaded without your knowledge, which may give unauthorised persons access to your Mobile Equipment and the information stored on your Mobile Equipment or other equipment. These programs may perform actions that you have not authorised, possibly without your knowledge.

i) Calling Credit may be limited as set out in the price plan.

j) Calling Credit is calculated by the second by the rates set out in the relevant tariff. Calling Credit will be credited to you upon acceptance by us of the TopUp number and/or payment, when calling the Helpline.

k) The maximum call length is 23 hours and 59 minutes.

l) The minimum call charge for voice calls is 2p, and for data calls is 4p.

a) You pre-pay for the Services by topping up your account with us. You do this by purchasing TopUp cards or by other means of payment as set out in the rules relating to the Service or the price plan. Your pre-payments are not repayable by us nor is interest payable on any credit you have with us. Each time the Services are used by you (or someone else using your Mobile Equipment), the TopUps you have purchased are reduced, by reference to the relevant charges in the price plan. Except in the case of an obvious error, our records determine how much your account is topped up and the rate of use of the Services.

b) The price plan is available to you when you purchase your Mobile Equipment. A copy of the price plan is also available from us upon request by calling the Helpline. All charges are subject to VAT at the prevailing rate.

c) If you owe us any money and this is not paid when it should have been paid, we may recover this from any credit balance on your TopUp account held by us or from any credit/debit card details of which you have given us. We may charge you interest daily on the unpaid amount at the rate of 2% per annum above the base rate of Barclays Bank from time to time.

d) Please insure your Mobile Equipment for its replacement value (including cover against calls made if it is lost or stolen). If your Mobile Equipment is stolen, damaged, destroyed or lost, we have no obligation to give you any refund for any Services that you have paid for in advance or for the cost of the Mobile Equipment. Please contact us immediately so that we can prevent further calls being made using it.

a) We can suspend (i.e. bar) or terminate the provision of the Services (in whole or in part) without telling you (although, we will, where possible, inform you that action may be taken):- - if we are aware or have reason to believe that your Mobile Equipment or the Services or number/password used in relation to the Services is/are being used in an unauthorised, unlawful, improper or fraudulent way or for criminal activities (or has been previously) or if you choose not to use the Service for a period of 180 days ("Use" means (i) making any chargeable outbound calls (excluding calls to 191(see your price plan for charges). (ii) any topping up of your account.); - if you do not comply with any of the rules relating to the Services; - if we believe you are making calls or sending data (or you allow others to do these things) which are a nuisance, abusive, a hoax, menacing or indecent (including to the operators who deal with enquiries concerning the Services); - if we are aware or have reason to believe that when you have topped up (or have attempted to TopUp) your service on the Credit Line or otherwise electronically, you have paid or are purporting to pay, using a stolen or otherwise barred or false credit or debit card or if the credit/debit card transaction is at some time charged back to us. In such circumstances, we may also (i) bar the Mobile Equipment for outgoing service; and/or (ii) bar the Mobile Equipment number so that it is no longer available for use for TopUps with the Credit Line or other electronic facility. We may remove the bar when we have been paid the amount owing to us; - if you notify us that your Mobile Equipment has been lost or stolen; - if you do anything (or allow anything to be done) which we think may damage or affect the operation or security of the Network or the Services or you become bankrupt or make any arrangement with creditors or, if a company, you go into liquidation or become subject to an administration order or a receiver is appointed over any of your assets; - for reasons outside of our control.

b) Where the Mobile Equipment is suspended or disconnected because you have chosen not to use the services for a period of 180 days, we will, on request and reconnection to the services, refund the TopUps held on your account at the time of suspension or disconnection. Where we have disconnected the Mobile Equipment for cause reconnection and refund are at our discretion.

a) Any changes to the price plan will be published and are available by calling the Helpline. Material changes in the price plan will be published on not less than 14 days notice, other changes on reasonable notice. If we believe any change in tariff will not disadvantage a customer, it may be included automatically.

b) We may change or withdraw the Services (or part thereof) at any time, with or without notice. Where possible we will give reasonable notice of these changes. You will still be able to use any Credit that you have accumulated, prior to the withdrawal of all of the Services. We may make changes to these terms from time to time and/or to introduce new terms from time to time if there are changes to the law or to Vodafone?s telecommunications licence. The changes will be effective upon publication by us in a way which we consider is reasonable, for example by sending messages using the Services.

c) By continuing to use the Services you agree to these modifications. If you are not happy with any of these modifications then you do not have to continue to TopUp your account.

d) It is unlikely, but we may need to change your Voicemail number, Mobile Equipment number or other number or code from time to time. Where you have registered, we will let you know if this is the case.

We will be liable to you if our negligence causes death or personal injury. Subject to this, we will not be liable for loss of profits or revenue, loss of use, lost business or missed opportunities, wasted expenditure or savings you might have made. There may be occasions when we are unable to provide the Services because of something outside of our reasonable control. We will not be liable to you if that is the case. If you are a consumer, the terms of the agreement between us shall not be affected by any rights which you may have under any law and which cannot be excluded by agreement.

Changing between Pay as you Talk digital price plans

a) By dialling 2345 from your phone you can migrate between Pay as you Talk price plans. It is free to change within the first 7 days following your first call. Thereafter a charge will be made and deducted from your Calling Credit. Details of charges are available from the Helpline (see your price plan for charges).

b) When you change between Pay as you Talk price plans all remaining Calling Credit will be transferred minus any administration charge that may be applicable at that time.

c) When you change from allcalls to smartstep the calls counting toward your first 3 minutes start from the time you actually changed price plan, not from the beginning of the day you changed. d) When you change to original, 30 service days will be credited to your account.

a) We may hold information relating to you that you provide to us (such as if you register your details with us), or that we may obtain from another source (such as our suppliers or marketing organisations). This information may include, among other information, your name, address, telephone numbers, information on how you use our Services (such as the type, date, time, location and duration of calls or messages, the numbers you call and how much you spend, and information on your browsing activity when visiting one of our or our group companies? web sites), lifestyle information and any other information collected in relation to your use of our products and Services.

b) Your information may be held and used by us for a number of purposes which include: - processing your orders or applications; providing you with products and/or services requested (including the presentation or elimination of calling or connected line identification); providing discounts in respect of frequently called numbers and other similar schemes; administering your account; settling accounts with those who provide related services to us; dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes; - carrying out market and product analysis on your personal and lifestyle information including your call data, and marketing our and our group companies' products and services generally; contacting you for these purposes by automated means or otherwise, including by e-mail, fax, mobile text message, pager, telephone, post and via world wide web, and WAP sites, (although you can contact us at any time indicating your objections or preferences with regard to these types of marketing communications - please refer to the registration card);

- contacting you about the products and services of carefully selected third parties and allowing you to receive advertising and marketing information from those selected third parties but without passing your personal information to the third party concerned (subject to your objections or preferences with regard to marketing communications); - inclusion in a telephone directory in printed/electronic format (i.e. similar to your local BT directory), a telephone directory available on the Internet and a directory enquiry service (i.e. 192) (subject to your consents and preferences indicated to us in writing), and provision to third parties so that they may provide such directories and directory enquiry services; - carrying out any activity in connection with a legal, governmental or regulatory requirement on us; in connection with legal proceedings or in respect of crime or fraud prevention, detection or prosecution; - carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems; in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer.

c) We may share your information with our group companies (some of which are based outside of the European Union) who may use and disclose your information for the same purposes as us.

d) We may also pass your information for any particular purpose to certain third parties (some of which may be based outside of the European Union) including:- those who provide to us or our group companies products or services that support the Services that we provide, such as our dealers and suppliers; if someone else pays your bill, such as your employer, that person; those providing telephone and similar directories or directory enquiry services; those involved in the prevention or detection of fraud or crime or the apprehension or prosecution of offenders, including the operators and participants of crime prevention schemes in which we participate who may compare your information with information collected from other sources and who may keep a record of the searches we make against your name; persons to whom we may be required to pass your information to by reason of legal, governmental or regulatory authority; to credit reference agencies where we can use information for credit verification; and anyone we transfer our business to in respect of which you are a customer or a potential customer.

e) If you wish to use the Services abroad, your information may be transferred outside the European Union to that country. Our web sites and those of our group companies may also be based on servers located outside of the European Union. Please note that the data protection and other laws of countries outside the European Union may not be as comprehensive as the laws of countries within the European Union.

f) A description of how we use your personal information is publicly available from the Data Protection Commissioner - please see www.dataprotection.gov.uk. If you would like us to tell you what information we hold about you, please write to us at: Vodafone Limited, Data Protection (SAR), The Courtyard, 2-4 London Road, Newbury, Berkshire RG14 1JX. Please note that we may charge a fee of £10 for each request made to cover our administrative costs. If your information or your preferences for directory entries are incorrect or incomplete, or you simply want to update your information, please write to: Vodafone Ltd, Dept 3932, Cumberwell Way, Doxford Technology Park, Sunderland, SR9 9XZ or email:preferences@vodafone.co.uk.

a) We may transfer this agreement to anyone else at any time. If you wish to transfer your agreement with us, you can if we agree, and we shall not unreasonably withhold such agreement. In registering with us, the new customer is deemed to have accepted the terms and conditions of service and all liabilities (eg debt) associated with that Mobile Equipment.

b) Failure by either of us to enforce rights under this Agreement shall not prevent you or us (as the case may be) from taking further action.

c) When you use your Mobile Equipment, the identity of your Mobile Equipment number may be sent through the networks so as to be identified to the equipment being called. It may be used to divert calls to us or by us for administration and/or for the investigation of fraud. You may be charged for any diversion. The identity of your Mobile Equipment number will always be sent if calling 999 or 112.

d) If the facility to eliminate the presentation of the number of an incoming call is made available, we may charge you for the use of such a facility at the price as stated in our price plan where we consider your use of such facility to be unreasonable.

e) For your own protection, you must keep confidential all personal identification or security numbers used with the Services. The numbers/codes which we allow you to use with the Services do not belong to you.

f) Monitoring or recording of your calls, e-mails or text messages may take place for our business purposes such as quality control and training, to prevent unauthorised use of our telecommunications system and to ensure effective systems operation and in order to prevent or detect crime.

g) We may charge you for inclusion of your information in any publicly available telephone directory or as part of any directory enquiry service at the price stated in our price plan from time to time. Even if you have not requested that your details be included in a directory enquiry service your name and address will still be entered into the database so that the operator can confirm that you are ex-directory. Directory/directory enquiry service information may be passed by us (directly or indirectly) to other organisations so that they may operate their own directory/directory enquiry service.

h) The intellectual property in the SIM Card (including the software) ("IPR") does not belong to you and is supplied to you, under licence, by us for proper use with the Services only. We may change the IPR. You may not copy any of the IPR. If Mobile Equipment is disconnected from the Services or if we change the IPR you must either destroy the SIM Card or return it to us, as we may request. If it is not returned, on request by us, you must pay for the SIM Card (or its replacement) at the price as stated in the price plan at that time. In the event that you wish to transfer your existing mobile phone number to your new SIM card and phone, you will need to ring the Pay as you Talk Helpline, on 191 from your Vodafone Pay as you Talk mobile phone, or 08700 776655 (national rate) from a land line. This transfer will normally be carried out free of charge to existing Vodafone customers.

i) Except in the case of any permitted transfer of this agreement pursuant to a) overleaf, a person who is not the customer of Vodafone Limited has no rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any clause of this agreement.

j) This agreement is subject to English law. In addition, you may have the right to refer certain disputes to arbitration under Vodafone?s code of practice (as applicable). Details are available by calling the Helpline. Your agreement for the Services is with Vodafone Limited.

k) The following terms are used: "Mobile Equipment" means your mobile phone and SIM Card or other equipment (including SIM Packs) which allows you to become connected to the Network and, in each case, is approved by us and the law for use with the Services; "Network" means the cellular telecommunications system run by us; "Services" means the basic service providing two-way communication via the Network (as applicable) and any other services we agree to make available to you from time to time; "SIM Card" means the subscriber identity module which enables you to use the Services when used with the Mobile Equipment; "price plan" means our list of charges for the Services which may be changed by us from time to time; "we" or "us" means Vodafone Limited and "you" means the customer who we make this contract with and includes any person who we believe is acting with your authority.

l) As a user of Pay as you Talk, Vodafone does not provide itemised billing or call data information.