Claims Notification

Please note that we no longer accept claims by email.

All claims must be submitted by post to the address below:

Free Gifts Team
Affordable Mobiles
Contract House
Turnpike Business Park
Alfreton
Derbyshire
DE55 7AD

Discount Line Rental and Free Gifts - What are these?

You will find a selection of our contract mobile phone deals come with offers including either a free gift and / or free line rental which effectively reduces the amount you pay over the course of your contract.

If your chosen deal includes a free gift this is sent within 3 days on receipt of your handset (may take up to 28 days, terms and conditions apply). If your chosen deal includes discounted line rental it means you pay for your full line rental each month and then claim the discount back at certain intervals throughout the term of your contract.

Free Gift Deals

All gifts are sent automatically upon receipt of your handset and there is no need to claim to receive your free gift.

Cash Back Claims

All you need to do is send us a copy of monthly mobile phones bills at set points throughout your contract. It is important that you follow the guidelines set out on the vouchers sent with your contract mobile phone; this explains exactly what bills are required and at what intervals. Intervals shown below:

12 Month Contracts

Please send claims back in 4 stages, as below:

  • Your first five airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the date on your 5th airtime bill.
  • Your 6th and 7th airtime bills and your second claim voucher within 60 days of the date on your 7th airtime bill.
  • Your 8th and 9th airtime bills and your third claim voucher within 60 days of the date on your 9th airtime bill.
  • Your 10th, 11th and 12th airtime bills and your fourth claim voucher within 60 days of the date on your 12th airtime bill.

18 Month Contracts

Please send claims back in 5 stages, as below:

  • Your first four airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the date on your 4th airtime bill.
  • Your 5th, 6th 7th and 8th airtime bills and your second claim voucher within 60 days of the date on your 8th airtime bill.
  • Your 9th, 10th, 11th, and 12th airtime bills and your third claim voucher within 60 days of the date on your 12th airtime bill.
  • Your 13th, 14th and 15th airtime bills and your fourth claim voucher within 60 days of the date on your 15th airtime bill.
  • Your 16th, 17th and 18th airtime bills and your fifth claim voucher within 60 days of the date on your 18th airtime bill.

24 & 36 Month Contracts

Please send claims back in 6 stages, as below:

  • Your first five airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the date on your 5th airtime bill.
  • Your 6th, 7th 8th 9th and 10th airtime bills and your second claim voucher within 60 days of the date on your 10th airtime bill.
  • Your 11th, 12th, 13th, and 14th airtime bills and your third claim voucher within 60 days of the date on your 14th airtime bill.
  • Your 15th, 16th 17th and 18th airtime bills and your fourth claim voucher within 60 days of the date on your 18th airtime bill.
  • Your 19th, 20th and 21st airtime bills and your fifth claim voucher within 60 days of the date on your 21st airtime bill.
  • Your 22nd, 23rd and 24th airtime bills and your sixth claim voucher within 60 days of the date on your 24th airtime bill.

*You should allow 28 days from receipt of sufficient documents for your claim to be processed.

Where to send?

The submitted bill/bills must include all of the following information:

Your name
Your address
Your mobile phone number
Your current tariff
The date of the bill
Relevant airtime bill(s)
Relevant claim voucher

Send your documents by post to the relevant address:

Cashback Team
Affordable Mobiles
Contract House
Turnpike Business Park
Alfreton
Derbyshire
DE55 7AD

Please note: You must send all items by recorded post as we cannot be held responsible for lost items or claims that arrive outside the qualifying period.

Reasons why Free Gifts and Cashback Claims may not be paid

  • You do not complete your minimum term i.e. 12, 18, 24 or 36 month contract
  • If any monthly bills are not paid in full
  • You do not remain on the original tariff and number (or ported)
  • If your account is not up to date with payments
  • If the airtime bills are not sent with the correct name or account
  • If your claim voucher is not received within allowed days from the date set out on your claim form
  • If your airtime contract has been disconnected
  • If the incorrect monthly bill is received
  • We reserve the right to refuse any application that we believe to be fraudulent
Why choose us Free delivery Award Winners

All 0800 calls free on new Three plans

Testimonials

A few words from our customers

“Fantastic customer services - thank you so much - well impressed.”

L. Conway, Coventry