You will find a selection of our contract mobile phone deals come with offers of free months or half price line rental which effectively reduces the amount you pay over the course of your contract. Discount Line Rental means you continue to pay for your full line rental each month and then claim the discount back at certain intervals throughout the term of your contract.

All you need to do is send us a copy of monthly mobile phones bills at set points throughout your contract. It is important that you follow the guidelines set out on the vouchers sent with your contract mobile phone, this explains exactly what bills are required at what intervals.

Below are details of when to claim your discount line rental. For full terms and conditions please refer to our terms and conditions -

Please send claims back in 4 stages, as below.

• Your first five airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 90 days of the date on your 5th airtime bill.
• Your 6th and 7th airtime bills and your second claim voucher within 90 days of the date on your 7th airtime bill.
• Your 8th and 9th airtime bills and your third claim voucher within 90 days of the date on your 9th airtime bill.
• Your 10th, 11th and 12th airtime bills and your fourth claim voucher within 90 days of the date on your 12th airtime bill.

Please send claims back in 5 stages, as below.

• Your first four airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 90 days of the date on your 4th airtime bill.
• Your 5th, 6th 7th and 8th airtime bills and your second claim voucher within 90 days of the date on your 8th airtime bill.
• Your 9th, 10th, 11th, and 12th airtime bills and your third claim voucher within 90 days of the date on your 12th airtime bill.
• Your 13th, 14th and 15th airtime bills and your fourth claim voucher within 90 days of the date on your 15th airtime bill.
• Your 16th, 17th and 18th airtime bills and your fifth claim voucher within 90 days of the date on your 18th airtime bill.

Please send claims back in 6 stages, as below.

• Your first five airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the date on your 5th airtime bill.
• Your 6th, 7th 8th 9th and 10th airtime bills and your second claim voucher within 60 days of the date on your 10th airtime bill.
• Your 11th, 12th, 13th, and 14th airtime bills and your third claim voucher within 60 days of the date on your 14th airtime bill.
• Your 15th, 16th 17th and 18th airtime bills and your fourth claim voucher within 60 days of the date on your 18th airtime bill.
• Your 19th, 20th and 21st airtime bills and your fifth claim voucher within 60 days of the date on your 21st airtime bill.
• Your 22nd, 23rd and 24th airtime bills and your sixth claim voucher within 60 days of the date on your 24th airtime bill.

The submitted bill must include all of the following information:

Please note: You must send all items by recorded post as we cannot be held responsible for lost items or claims that arrive outside the qualifying period.

If you have any queries regarding your Discount Line Rental, then you can contact our Cash back team via Please ensure we have the correct email address as this is the primary method we will use to contact you.

Bills and claims can be emailed to our cash back team by clicking here to the cash back contact page, or you can post your bills and claims via recorded post to:

• You do not complete your minimum term i.e. 12, 18, 24 or 36 month contract
• If any monthly bills are not paid in full
• You do not remain on the original tariff with the original handset and number (or ported)
• If your account is not up to date with payments
• If the airtime bills are not sent with the correct name or account
• If your claim voucher is not received within 60 days from the date set out on your claim form
• If your airtime contract has been disconnected
• If the incorrect monthly bill is received
• We reserve the right to refuse any application that we believe to be fraudulent