We use cookies to personalise content and ads, measure their performance, and derive insights about performance. Click 'Accept' or continue to consent to our cookie policy.
The quickest and easiest way to answer any billing questions, check your allowances and find out account details, is to download your network app below.
Please call the relevant number for your network. All network numbers are listed above.
When your contract application is accepted by the network, your billing date (or Direct Debit date) will be confirmed on your first airtime bill. But the quickest way to find out is by downloading your network app (see the links at the top of the page). Alternatively, you can contact your network directly to find out.
The quickest way to find out is by downloading your network app (see the links at the top of the page). Alternatively, you can contact your network directly to find out - using the number listed above.
The quickest way to find out is by downloading your network app (see the links at the top of the page). Alternatively, you can contact your network directly to find out - using the number listed above.
RPI stands for Retail Price Index, and is a measure of inflation published monthly by the Office for National Statistics. Some networks adjust your monthly bill each year in accordance with it.
CPI stands for Consumer Price Index, and is a measure of inflation published monthly by the Office for National Statistics. Some networks adjust your monthly bill each year in accordance with it.
Please contact your network directly using the correct number above, to raise and resolve this.
For security reasons, the networks request that all Direct Debits are set up in the same name that the contract is taken out in.
This is because you pay your next month's line rental in advance. You also pay pro-rata from the day you are connected - so your first bill is higher because it includes a one-off charge to get you caught up. Your inclusive allowances are also calculated on the same pro-rata basis. After your first bill, your monthly line rental will be at the amount that you signed up for.
There's usually a charge for paper billing, which can differ per network. You can set up or cancel paper billing by contacting your network directly. Either download your network app (see the links at the top of the page), or call the network directly using the number above.
Yes, you can. Setting a cap with your network helps to limit out-of-bundle charges, and keeps you in control of your costs. You can set and change your bill cap at any time by contacting your network.
