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Frequently Asked Questions
Yes. The shopping site is on a secure server giving our customers peace of mind that their credit card details will not fall into the wrong hands.
Yes. Consumers have the right to cancel their order before the sale is concluded, plus all phones come with 7 days money back guarantee.
Yes. Unless stated otherwise, all prices include next working day UK delivery. For delivery addresses outside the UK a delivery charge may be added and we will contact you with details of this prior to goods being despatched.
Subject to credit checks being carried out for contract phones, as long as your order is received before 2.30 pm your order will be despatched for next working day delivery. Ringtones and logos will be sent to you via a text message and may take up to 24 hrs.
Pay monthly mobile phones have a minimum term contract of 12mths.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. In processing your order we will send information about you to the Network to which you are connecting. This is absolutely necessary. The type of information we will collect about you includes your name, address, phone number, email address and credit/debit card details, but we will never collect sensitive information about you without your explicit consent.
You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. We do not send random marketing emails to personal email addresses (spam). We will not e-mail you in the future unless you have given us your consent.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We use 'cookie' technology to enable the shopping system to record the contents of your basket, to ensure that the correct products are ordered when you progress through the checkout and to facilitate navigation throughout the store.
The use of a 'cookie' involves storing a small file on your computer, which can be used to identify your browser to our server. You can usually modify your browser to prevent this happening although if you do 'disable cookies' then you will be unable to make a purchase from our online shop.
If you wish to unsubscribe from our mailing list, simply send an email to care@affordablemobiles.co.uk with 'unsubscribe' as the subject line.
We are always looking for ways to improve our service, so if you have a complaint please email us at complaints@affordablemobiles.co.uk.
We hope that you never find the need to complain, but if you do then we promise to deal with any complaint fairly, confidentially, effectively and speedily. We will acknowledge your complaint within 5 working days and we will keep you informed about progress.
As you can see from our price list pay monthly phones are sold at prices specific to the tariffs chosen. The discount given on any particular tariff is subject to remaining on that tariff for a period of at least 120 days. If you change tariff before that time you will be billed a minimum of £100 and possibly more depending on the tariff you have changed to. For full details please refer to section 14 of our terms and conditions.
You can find our terms and conditions, along with the networks terms and conditions here.
Orange
Contact your existing network to obtain a PAC (Port Authorisation Code). The handset you bought from us will be connected with a temporary number. On receipt of the handset, contact Orange on 0800 376 2285 quoting your temporary number, existing number and PAC. You will be advised of a transfer date, usually within 5 - 7 working days.
O2
Contact your existing network to obtain a PAC (Port Authorisation Code). The handset you bought from us will be connected with a temporary number. On receipt of the handset, contact 02 on 0870 241 0202 quoting your temporary number, existing number and PAC. You will be advised of a transfer date, usually within 5 - 7 working days.
3
Contact your existing network to obtain a PAC (Port Authorisation Code). The handset you bought from us will be connected with a temporary number. On receipt of the handset, contact Three on 08707 330 333 quoting your temporary number, existing number and PAC. You will be advised of a transfer date, usually within 5 - 7 working days.
T-Mobile
Contact your existing network to obtain a PAC (Port Authorisation Code). The handset you bought from us will be connected with a temporary number.On receipt of the handset, contact Three on 0845 412 5000 quoting your temporary number, existing number and PAC. You will be advised of a transfer date, usually within 5 - 7 working days.
Vodafone
Coming soon
Automatic cashback will be paid by BACS. This payment will be sent automatically approximately 90 days after receiving your new mobile phone. No vouchers or claim is required. See our T&C section for full details.
Under the distance selling regulations you are entitled to return your contract handset within the first 7 days of receiving it for a full refund (subject to usage). We will only be able to offer a refund if the handset returned has been unused and is in the original packaging with all the contents. Using the handset or removing the sim card from the pre packaged envelope and inserting it into the handset means you are accepting the networks terms and conditions and acknowledging that you cannot refund your handset under the 7 day cancellation period. Please see our T&C's regarding returns here
If you need to perform a refund please fill in our online return form 'link to return form here', also please see our T&C's regarding returns here.
In the unlikely event that your handset is faulty you will be eligible for a replacement within the first 28 days, please contact us as soon as the fault is evident so we can arrange this for you as quickly as possible. The faulty exchange period is 28 days from your invoice date, in the unlikely event that your handset becomes faulty after this period then please contact your handset manufacturer regarding your warranty. If you need to perform an exchange please see our T&C's regarding returns here
For any further information please visit our contact us page.
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Testimonials
A few words from our customers
“Fantastic customer services - thank you so much - well impressed.”
L. Conway, Coventry
“Fantastic Customer Service, I would definitely buy from you again.”
A. Buckland, Manchester
“Maintain this approach and you'll go a long way up the business ladder!”
P. Cockman, E.Midlands
“Great deals and fantastic customer service! Would recommend to anyone!”
J. Sloane, Eastwick
“A huge difference to what I have been used to over the years, and a credit to your company!”
M. Armstrong, Leeds
“Easy to use website and a service to match.”
N.Vistu, Leicester
“Never thought I'd be saying this but this must be one of the best mobile phone sites I have visited!”
M. Lau, Stanmore
“Great company! Fast, efficient & Reliable!”
H. Hatfield, Plymouth
“Their website was appealing and the deals were unbelievable!”
E.holston, Uppingham
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