Sales Hotline:

01773 307 105


How to Claim

Across our site you will see that a number of our great deals come with a free gift and/or cashback that effectively reduces the amount you pay over the course for your contract. Below you will find specific instructions on how to claim

Automatic Cashback

Automatic Cashback claims are paid automatically approximately 90 days after connection. Payment will be by BACS directly into the bank account on which the Direct Debit Mandate was set-up for payment of the customer’s mobile phone airtime bill.

There are no redemption vouchers and there is no need for the customer to make a claim. Payment will be made subject to the customer remaining connected to the network and not changing tariff. Payment will also be subject to the first airtime bill being paid in full and reserves the right to ask the customer for proof of this payment.

Cashback by Redemption

All you need to do is send us a copy of monthly mobile phones bills at set points throughout your contract. You should allow 28 days from receipt of sufficient documents for your claim to be processed. It is important that you follow the guidelines set out on the vouchers sent with your contract mobile phone; this explains exactly what bills are required and at what intervals. Intervals shown below:

12 Month Contracts

Please send claims back in 4 stages, as below:

  • Your first five airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the date on your 5th airtime bill.
  • Your 6th and 7th airtime bills and your second claim voucher within 60 days of the date on your 7th airtime bill.
  • Your 8th and 9th airtime bills and your third claim voucher within 60 days of the date on your 9th airtime bill.
  • Your 10th, 11th and 12th airtime bills and your fourth claim voucher within 60 days of the date on your 12th airtime bill.

18 Month Contracts

Please send claims back in 5 stages, as below:

  • Your first four airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the date on your 4th airtime bill.
  • Your 5th, 6th 7th and 8th airtime bills and your second claim voucher within 60 days of the date on your 8th airtime bill.
  • Your 9th, 10th, 11th, and 12th airtime bills and your third claim voucher within 60 days of the date on your 12th airtime bill.
  • Your 13th, 14th and 15th airtime bills and your fourth claim voucher within 60 days of the date on your 15th airtime bill.
  • Your 16th, 17th and 18th airtime bills and your fifth claim voucher within 60 days of the date on your 18th airtime bill.

24 & 36 Month Contracts

Please send claims back in 6 stages, as below:

  • Your first five airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the date on your 5th airtime bill.
  • Your 6th, 7th 8th 9th and 10th airtime bills and your second claim voucher within 60 days of the date on your 10th airtime bill.
  • Your 11th, 12th, 13th, and 14th airtime bills and your third claim voucher within 60 days of the date on your 14th airtime bill.
  • Your 15th, 16th 17th and 18th airtime bills and your fourth claim voucher within 60 days of the date on your 18th airtime bill.
  • Your 19th, 20th and 21st airtime bills and your fifth claim voucher within 60 days of the date on your 21st airtime bill.
  • Your 22nd, 23rd and 24th airtime bills and your sixth claim voucher within 60 days of the date on your 24th airtime bill.

The submitted bill/bills must include all of the following information:

  • Your name
  • Your address
  • Your mobile phone number
  • Your current tariff
  • The date of the bill
  • Relevant airtime bill(s)
  • Relevant claim voucher

Send your documents by post to the relevant address:

AffordableMobiles.co.uk
Contract House
Turnpike Business Park
Alfreton
Derbyshire
DE55 7AD

Please note: You must send all items by recorded post as we cannot be held responsible for lost items or claims that arrive outside the qualifying period. Your claim will be processed once the relevant statements have been received. Should you not receive communication from us within 56 days of sending the statements, contact customer services at cashback@affordablemobiles.co.uk.

Other Sites To Try